What is CRM (Customer Relationship Management) ?

What is CRM (Customer Relationship Management) ?

On October 30, 2021, Posted by , In Interview Questions, With Comments Off on What is CRM (Customer Relationship Management) ?

CRM stands for CUSTOMER RELATIONSHIP MANAGEMENT.CRM is a technology for managing all the company’s relationships and interactions with customers and potential customers and stores customer contact information.It actively tracks and manages the customer information.It connects the entire team with the simple goal to improve business relationships. It also delivers the instant insights and recommendations.

It extends and customizes as the business grows.Salesforce helps to connect to the customers in whole new way.It build more meaning and lasting relationships it better understands the need of the customers and identify new opportunities to help, it addresses the problems faster and deploy customer-focussed apps lighting fast.With a single view of every customer interaction you can sell, service and market like never before.

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