ServiceNow experts became irreplaceable and vital team members for almost any business or organization today. Those are the most demanded professionals in the modern IT job market. And some of the most top-paid as well. 

Although a ServiceNow Admin can become a developer after special training and several years of experience, and the Developer is familiar with Admin`s job, these two roles are not interchangeable. That is why every business today needs to hire at least one ServiceNow Admin and one Developer to enjoy the benefits of the world`s leading cloud computing platform.

In this article we shall talk about the roles of ServiceNow Admin and Developer, the difference between the two positions, and the links that connect them, making cloud computing technologies fully available for their teams.

ServiceNow Admin is…

If you ask who is the key team member that makes ServiceNow solutions available for the team and allows the business and organization to enjoy all the benefits of cloud computing technologies at their best, it is definitely the ServiceNow Admin.

It is the person who works in constant contact with every department, creating, designing, and adjusting customized apps that allow for building a seamless and efficient workflow in the company.

The ServiceNow Admin does a lot of legwork when it comes to dealing with issues that may occur when a team starts using a new app. In many cases, it is the Admin who will investigate a problem, find the bug, and make the necessary adjustments. If not, they will collect the data and create a thorough report so the Developer could adjust the coding and other technical aspects related to the issues.

In other words, the ServiceNow Admin is the person who communicates with the team, gets deep into every related business process, and even has a certain level of expertise in the industry and market niche that their company carves. But at the same time, the Administrator has advanced technical skills and knowledge that allow them either customize the apps and do the necessary adjustments themselves or isolate a possible bug that may cause an issue and address the Developer with a precise request and thorough report to minimize the processing time and effort.

That is why in the ServiceNow interview questions and answers that aspirants receive in the course of their training, you can find a wide variety of topics from every possible aspect of business processes and ServiceNow solutions.

ServiceNow Developer is…

 It is the person who has the necessary skills and knowledge to provide technical solutions based on the ServiceNow functionality.

Like the Administrator, a ServiceNow developer can analyze the needs of the company, its various departments, and teams and offer tailored apps aimed precisely at those needs.

The ServiceNow Developer is a person who can deal with such tasks as interface design and optimization, organization of the seamless workflow, and even consultations for the team to help them get the most out of the provided solutions. 

At the same time, it is the Developer who is capable of dealing with complex technical challenges, performing advanced data processing tasks, and creating, managing, and running reports to follow system performance and provide solutions for possible issues.

As you see, the tasks and functions of ServiceNow Admin and Developer often intersect, however, each has its own expertise and responsibilities, therefore, cannot be considered interchangeable.

The relation between ServiceNow Admins and Developers.

In order to be most efficient, ServiceNow Admins and Developers have to work very closely and e able to communicate and collaborate in the most efficient manner.

 Therefore, the certification exams as well as job interview questions for one position may often contain information related to the other. Moreover, the training for ServiceNow will include modules containing fundamental knowledge about both Admin and Developer roles no matter which exact career you are aiming t right now.

Both ServiceNow Admin and Developer are essential professionals for those companies that want to embrace and adopt all the latest developments and benefits of cloud computing solutions. And both of those roles provide various professional perspectives and opportunities. That is why it is essential to proceed with your ServiceNow Certification, keep the learners’ mindset and be open to every opportunity to broaden your expertise in ServiceNow and build your career in the field.