Standard Contact Phone Field Not Visible in Flow?

Question:

I am trying to create a Contact record using a record-triggered flow in Salesforce, but I am unable to find the standard ‘Phone’ field among the available fields to populate. I have already checked the field-level security (FLS), and it is set to visible for all profiles.

Why is this happening, and how can I resolve it?

Answer:

The answer explains why the standard Contact Phone field might not be visible in a record-triggered flow and provides possible solutions. It covers common causes such as field-level security issues, API exclusions, Flow schema limitations, and managed package restrictions. Additionally, it suggests troubleshooting steps and workarounds, including manually assigning the field in Flow.

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This issue usually occurs due to one of the following reasons:

1. Phone Field is Not Added to the API Response

If the Phone field is not available in the flow, it might be excluded from the API response for some reason. You can check this by querying the field in Developer Console or Workbench:

SELECT Phone FROM Contact LIMIT 1

If the field does not return any values, it might be hidden due to other security settings.

2. Field is Not Available in the Flow Schema

Salesforce sometimes does not include all fields automatically in Flow schemas. Try manually adding the field by using the “Get Records” element instead of relying on automatic field mappings.

3. Check Field-Level Security in Object Manager

Even if FLS appears correct, go to Setup → Object Manager → Contact → Fields & Relationships → Phone and verify its accessibility. Ensure the field is not restricted and is visible to all necessary profiles. If needed, adjust the settings to make it available in Flow.

4. Field Accessibility in Flow Builder

In Flow Builder, go to the “Create Records” or “Update Records” element and click “Choose Fields and Let Salesforce Do the Rest.” If the Phone field is missing, switch to “Use Separate Resources and Literal Values” and manually add it.

5. API Name Mismatch

If a custom field with a similar name exists (e.g., Custom_Phone__c), it might cause confusion. Ensure you are selecting Phone and not another similar field.

6. Check for Managed Package or Shield Encryption

If your org has a managed package or Salesforce Shield Encryption enabled, the Phone field might be restricted from appearing in flows. You may need to check the encryption settings or consult your Salesforce administrator.

7. Workaround: Use Assignment to Manually Set Phone

If the field is not appearing in the dropdown, you can use an assignment step in Flow to manually map it:

{!Record.Phone} = "123-456-7890"

If none of these steps resolve the issue, consider clearing the Flow metadata cache by making a small edit and saving the Flow again.

Summing Up

If the standard Contact Phone field is not visible in a record-triggered flow despite proper field-level security, it is likely due to API exclusions, Flow schema limitations, object settings, or security restrictions like Shield Encryption. To resolve this, verify its availability via SOQL, ensure it’s included in the Flow schema, check field accessibility in Object Manager, and manually add it if needed. Additionally, consider API name mismatches, encryption settings, or metadata caching issues. If all else fails, use an assignment step to set the field manually, ensuring it is correctly referenced in the Flow.

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